Refund & Withdrawal Policy — Pretty Privilege Society

Last updated: 02.08.2026

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1. Your Right of Withdrawal (Widerrufsrecht)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods (or, if you ordered several goods in one order which are delivered separately, from the day you receive the last item).

To exercise the right of withdrawal, you must inform us at info@pretty-privilege-society.com of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form at the bottom of this page, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods (e.g. items must be unworn, unwashed, with tags attached).

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2. Exceptions to the Right of Withdrawal

In accordance with Art. 16(c) of Directive 2011/83/EU and § 312g(2) No. 1 BGB, the right of withdrawal does not apply to goods made to your own specifications or clearly personalized — for example, items customized with your own name, photo, or text at your request.

Standard products printed from our existing catalog designs, where you have only selected a size or color, are treated by us as covered by the standard 14-day right of withdrawal described above, as selecting a size or color is generally not considered "personalization" under German law, even though the item is produced on demand.

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3. Damaged, Defective, or Misprinted Items

Independently of the statutory right of withdrawal above, if your item arrives damaged, defective, or with a print error, we will offer a replacement or a full refund, including return shipping costs. Please contact us at info@pretty-privilege-society.com within 30 days of receiving your order, with photos of the issue, so we can process this quickly.

This 30-day window is a courtesy period for fast processing and does not affect your statutory warranty rights (Gewährleistung), which remain valid for two years from delivery under German law.

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4. Customers Outside the EU/EEA

The 14-day statutory right of withdrawal described in Section 1 applies to consumers ordering from within the EU/EEA. As our business is based in Germany, we extend this right primarily to EU/EEA consumers. For orders shipped outside the EU/EEA, this statutory right does not apply; such orders may be returned only in the case of damage, defect, or misprint as described in Section 3.

 

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5. How to Submit a Return

1. Contact us first at info@pretty-privilege-society.com with your order number and reason for return before sending anything back.

2. Return address: returns are sent to our production partner's facility; the correct address depends on your location and will be provided to you once your return is confirmed.

3. Once your return is received and inspected, we will process your refund as described in Section 1.

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Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To Pretty Privilege Society, info@pretty-privilege-society.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

• Ordered on (*): _______________________

• Received on (*): _______________________

• Name of consumer(s): _______________________

• Address of consumer(s): _______________________

• Signature of consumer(s) (only if this form is notified on paper): _______________________

• Date: _______________________